Refund policy

Returns Policy

Due to quality control and hygiene reasons, we do not accept ‘change of mind’ returns on the following products: fragrance oils, liquid soap and lotions. This ensures we only sell products that have not been tampered with or exposed to temperature changes.

If your item is faulty, damaged or not as described, please contact us at info@royalbotanique.com so we can assist.

Once we receive your return request, we’ll check to ensure the items are: 

* Returned within 30 days of receipt
* Proof of purchase is provided
* Items are unused and in their original, undamaged packaging

We kindly ask our customers to ensure items are securely packaged to prevent damage in transit.

Please allow 5–7 business days for processing. Shipping costs are non-refundable unless the item is faulty.

We do not offer refunds on gift cards or store credits.

To request a return, please email info@royalbotanique.com and we will provide further instructions.