Terms of service
Overview
Welcome to Royal Botanique. The terms "we," "us," and "our" refer to Royal Botanique. Royal Botanique operates this store and website, including all related information, content, features, tools, products, and services to provide you with a curated shopping experience (the "Services"). Royal Botanique is powered by Shopify, which enables us to provide the Services to you.
The following Terms of Service, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use our Services.
Please read these Terms carefully, as they contain important information regarding your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not use or access our Services.
Access and Account
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence. If applicable, you have also given consent for any of your minor dependents to use the Services on devices that you own or manage.
To access the Services, browse our store, or purchase products, you may be required to provide information including your email address, billing details, payment information, and shipping address.
You represent and warrant that all information you provide is accurate, current, complete, and that you have the legal right to provide it.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to another person.
Our Products
We make every effort to display our products and services as accurately as possible.
However, product colours and appearances may vary depending on your device, screen settings, and display configuration.
We do not guarantee that the appearance or quality of products received will exactly match the images shown on our website.
All product descriptions are subject to change at any time without prior notice.
We reserve the right to discontinue products or limit quantities available for purchase at our discretion.
Orders
Placing an order constitutes an offer to purchase.
Royal Botanique reserves the right to accept or decline any order at its sole discretion.
Orders are only accepted after payment has been successfully processed and confirmed.
Please review your order carefully before submitting it, as cancellation requests may not be possible once your order has been accepted.
If we are unable to fulfil, modify, or cancel your order, we will attempt to notify you using the email address, billing address, or phone number provided at checkout.
Purchases are subject to our Return Policy.
You agree that all purchases are for personal or household use only and not for commercial resale or export.
Prices and Billing
Prices, discounts, and promotional offers may change without prior notice.
The price charged for your purchase will be the price displayed at the time your order is placed and will be confirmed in your order confirmation email.
Unless otherwise stated, product prices do not include taxes, shipping fees, customs duties, or import charges.
Prices displayed on our website may differ from prices offered in physical stores or through third-party retailers.
You agree to provide accurate and complete billing, payment, and account information for all purchases.
You agree to promptly update your information, including your email address, payment details, and billing information, whenever changes occur.
By placing an order, you confirm that:
- The payment information provided is accurate.
- You are authorised to use the payment method provided.
- Your payment provider will honour the transaction.
- You are responsible for all applicable taxes, shipping fees, and other charges.
Shipping and Delivery
Delivery timeframes are estimates only and are not guaranteed.
Royal Botanique is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or circumstances beyond our control.
Ownership and risk of loss transfer to you once your order has been handed to the shipping carrier.
Intellectual Property
All content available through our Services, including trademarks, logos, branding, text, graphics, photographs, videos, product descriptions, designs, layouts, and other materials, is owned by Royal Botanique, its affiliates, licensors, or partners and is protected by applicable intellectual property laws.
You may use the Services solely for your personal, non-commercial use.
You may not reproduce, copy, modify, distribute, republish, display, transmit, or create derivative works from any content without our prior written permission.
Nothing contained within these Terms grants you any ownership or licence to any intellectual property belonging to Royal Botanique, Shopify, or any third party.
All trademarks, service marks, product names, logos, and branding remain the property of their respective owners.
Optional Tools
Our Services may provide access to third-party tools over which we have no control or responsibility.
These tools are provided "as is" and "as available" without warranties or endorsements of any kind.
Your use of optional third-party tools is entirely at your own risk.
You should review the terms and conditions of any third-party provider before using their services.
We may introduce new features, tools, or resources in the future, which will also be governed by these Terms of Service.
Third-Party Links
Our Services may contain links to third-party websites, products, or services.
These third-party websites are provided solely for your convenience.
Royal Botanique does not control or endorse the content, policies, or practices of third-party websites and accepts no responsibility for them.
If you choose to access third-party websites, you do so entirely at your own risk.
We recommend reviewing the privacy policies and terms of any third-party website before engaging in any transaction or providing personal information.
Complaints, claims, concerns, or questions relating to third-party products or services should be directed to the relevant third-party provider.
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Relationship with Shopify
Royal Botanique is powered by Shopify, which enables us to provide our Services.
However, all sales and purchases made through this website are conducted directly with Royal Botanique.
By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of any transaction between you and Royal Botanique, including any injury, damage, loss, or claim arising from products or services purchased through our store.
You expressly release Shopify and its affiliates from any claims, liabilities, damages, or losses arising from your purchases or transactions with Royal Botanique.
Privacy Policy
All personal information collected through our Services is handled in accordance with our Privacy Policy.
Certain information may also be processed in accordance with Shopify's Privacy Policy as part of providing and operating the Shopify platform.
By using our Services, you acknowledge that you have read and understood our Privacy Policy.
Because our website is hosted by Shopify, Shopify may collect and process certain personal information necessary to provide and improve the Services.
Information you submit through our website may be shared with Shopify and trusted third-party service providers, including providers located in countries outside your country of residence, solely for the purpose of providing our Services.
For more information about how personal information is collected, used, and protected, please review our Privacy Policy.
Feedback
If you submit ideas, suggestions, comments, reviews, proposals, plans, or other feedback to Royal Botanique ("Feedback"), you grant us a perpetual, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, publish, distribute, and display that Feedback for any lawful purpose, including improving and promoting our Services.
You represent and warrant that:
- You own or have the necessary rights to submit the Feedback.
- You have disclosed any incentives or compensation received for providing the Feedback.
- Your Feedback complies with these Terms of Service.
We are under no obligation to:
- Keep your Feedback confidential.
- Pay compensation for your Feedback.
- Respond to your Feedback.
We reserve the right, but are not obligated, to monitor, edit, or remove any Feedback that we determine to be unlawful, offensive, defamatory, obscene, threatening, misleading, or otherwise inappropriate.
You agree that your Feedback will not infringe upon the rights of any third party, including copyright, trademark, privacy, or other proprietary rights.
You further agree that your Feedback will not contain viruses, malware, or any harmful code that could affect the operation or security of our website.
You are solely responsible for any Feedback you submit and for its accuracy.
Royal Botanique assumes no responsibility or liability for Feedback submitted by you or any third party.
Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or product availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information or cancel orders at any time without prior notice, including after an order has been submitted.
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Prohibited Uses
You may access and use our Services only for lawful purposes.
You must not use the Services to:
- Violate any applicable laws or regulations.
- Infringe upon our intellectual property rights or those of others.
- Harass, abuse, threaten, defame, or discriminate against any person.
- Submit false or misleading information.
- Upload or transmit viruses, malware, or any malicious code.
- Send spam, phishing messages, or unsolicited promotional material.
- Impersonate another person or organisation.
- Interfere with or disrupt the security or operation of the Services.
- Collect or track the personal information of others without authorization.
- Use automated tools, bots, spiders, scrapers, AI agents, or similar technologies to access or extract data from the Services without our prior written consent.
- Circumvent or attempt to bypass any security measures implemented on the Services.
We reserve the right to suspend or terminate access to the Services if we determine that these Terms have been violated.
Agents
These Agent Terms apply if you use, permit, or deploy any software, automation, AI agent, bot, or similar technology that interacts with our Services on your behalf.
Any Agent accessing our Services must clearly identify itself and comply with all applicable requirements.
We may restrict, suspend, or block any Agent from accessing or interacting with our Services at any time.
Agents must not:
- Conceal or misrepresent their identity.
- Mimic human behaviour to avoid detection.
- Circumvent CAPTCHA systems or other security measures.
- Provide false information regarding whether interactions are being performed by a human or an automated system.
- Attempt to bypass any restrictions we place on automated access.
Termination
We reserve the right to suspend or terminate your access to the Services at any time, without prior notice, if we reasonably believe that you have violated these Terms or applicable laws.
Termination does not affect any rights or obligations that arose before termination.
The following provisions will continue to apply after termination:
- Intellectual Property
- Feedback
- Disclaimer of Warranties
- Limitation of Liability
- Indemnification
- Governing Law
- Privacy Policy
- Any other provisions that by their nature are intended to survive termination.
Disclaimer of Warranties
The information provided through our Services is for general information purposes only.
While we make every effort to ensure that the information on our website is accurate and up to date, we make no guarantees regarding its accuracy, completeness, reliability, or suitability.
Your use of the Services is entirely at your own risk.
To the fullest extent permitted by law, all Services and products are provided "as is" and "as available", without any express or implied warranties.
This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee that our Services will always be uninterrupted, secure, or error-free.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this disclaimer may not apply to you.
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Limitation of Liability
To the fullest extent permitted by applicable law, Royal Botanique, its directors, officers, employees, affiliates, agents, contractors, licensors, service providers, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or any products purchased through our website.
This includes, without limitation, loss of profits, revenue, savings, data, goodwill, or any other commercial losses, whether based in contract, negligence, strict liability, or otherwise.
Indemnification
You agree to indemnify and hold harmless Royal Botanique, its affiliates, partners, directors, officers, employees, contractors, agents, licensors, service providers, and Shopify from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your breach of these Terms of Service.
- Your violation of any applicable law.
- Your infringement of the rights of any third party.
- Your misuse of our Services.
Severability
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in full force and effect.
Waiver & Entire Agreement
Failure by Royal Botanique to enforce any right or provision of these Terms of Service shall not constitute a waiver of that right.
These Terms of Service, together with our published policies, constitute the entire agreement between you and Royal Botanique regarding your use of our Services and supersede all prior agreements or communications.
Assignment
You may not transfer, assign, or delegate any of your rights or obligations under these Terms of Service without our prior written consent.
Royal Botanique may assign or transfer these Terms of Service without restriction.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in Australia.
Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the Australian courts.
Headings
The headings used in these Terms of Service are provided for convenience only and do not affect the interpretation of any provision.
Changes to These Terms
Royal Botanique reserves the right to update or modify these Terms of Service at any time.
Any changes will become effective immediately upon being published on this website.
Your continued use of the Services after changes have been posted constitutes your acceptance of those changes.
Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Royal Botanique
Email: info@royalbotanique.com