Shipping Policy

At Royal Botanique, every order is carefully prepared and packed with care before making its way to you.

Order Processing & Dispatch

As many Royal Botanique products are handcrafted and prepared to order, we aim to dispatch orders within 3–4 business days after payment has been received.

Business days are Monday to Friday and exclude Victorian and Australian public holidays.

During busy periods, product launches, promotional events or periods of high order volume, dispatch may take slightly longer.

If your order is urgent, please select Express Post at checkout and contact us as soon as possible at info@royalbotanique.com. Where possible, we will prioritise the preparation of your order.

Please note that selecting Express Post provides an expedited postal service after your order has been dispatched and does not automatically reduce our standard preparation time. If you should need your order crafted urgently please send a note with your order or email us.

Shipping Within Australia

Australian orders are shipped using Australia Post.

We offer FREE standard shipping on Australian orders over A$199.

Shipping charges for orders below the free-shipping threshold are calculated and displayed at checkout based on the shipping option available for your order.

Standard and Express Post options may be available at checkout.

Delivery timeframes commence once your order has been dispatched and are separate from our 3–4 business day order preparation period.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to become active after receiving your dispatch notification.

Customers are responsible for ensuring that the delivery address provided at checkout is complete and correct.

International Shipping

Royal Botanique proudly ships to selected international destinations.

Available international shipping options and charges will be displayed at checkout based on your delivery destination and the products in your order.

International delivery times vary depending on the destination, postal service, customs processing and other circumstances outside Royal Botanique’s control.

Some products may be subject to international postal or transport restrictions and therefore may not be available for delivery to every country.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the Royal Botanique product or shipping price.

Royal Botanique cannot control or predict charges imposed by overseas customs or government authorities.

Customers are responsible for ensuring that products ordered can lawfully be imported into their destination country.

Delivery Delays

Once an order has been handed to the shipping carrier, delivery times are outside Royal Botanique’s direct control.

Delays may occasionally occur due to circumstances including peak postal periods, severe weather, transport disruptions, customs processing or other carrier-related events.

Estimated delivery timeframes provided by a carrier are estimates only and are not guaranteed by Royal Botanique.

If your parcel appears significantly delayed, please contact us at info@royalbotanique.com and we will assist you with the available tracking information.

Incorrect or Incomplete Addresses

Please carefully check your shipping details before completing your order.

If you notice an error in your delivery address, contact us as soon as possible at info@royalbotanique.com.

We will make every reasonable effort to update the address before dispatch; however, we cannot guarantee that changes can be made once an order has entered preparation or has been dispatched.

Additional shipping charges may apply if an order is returned to us because an incorrect or incomplete address was provided.

Lost, Damaged or Incorrect Orders

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide your order number and clear photographs of the parcel, packaging and affected product where relevant so that we can investigate and assist you promptly.

If tracking shows your parcel as delivered but you cannot locate it, please first check around the delivery location and with other members of your household or building. You may also contact the carrier using your tracking number. If you still cannot locate your parcel, contact Royal Botanique and we will assist where possible.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Contact Us

For shipping or delivery enquiries, please contact:

Royal Botanique
Email: info@royalbotanique.com

Customer care hours are Monday to Friday, excluding Victorian public holidays in Australia.